Privacy Policy

1. Who is responsible for your data?

Oporto Ride is operated by Léguas Genuínas, Lda., which is responsible for collecting and processing the personal data provided to arrange its services.

Address: Av. Eng. Luís Azevedo Coutinho, 197, R/C Dir., 4460-170 Senhora da Hora, Portugal.
Email: contacto@oportoride.com
Telephone: +351 919 255 069.

Personal data is processed in accordance with the General Data Protection Regulation (EU) 2016/679 and applicable Portuguese data protection legislation, including Law No. 58/2019.

2. Information you provide

When you request a quote or book a journey, we collect the information needed to respond and arrange the service. This includes your name, email address, telephone number and journey details, such as dates, times, pick-up and destination, passenger and luggage numbers, flight information, child-seat requirements and other details you choose to provide.

Please provide only information relevant to your request and avoid including unnecessary sensitive information in the notes field.

3. Why we use your information

We use your data to answer enquiries, prepare quotes, process and confirm bookings, organise transport, handle payments and any applicable refunds, and contact you about your journey.

Processing necessary to prepare a requested service or fulfil a booking is based on steps taken at your request before entering into a contract or on performance of that contract. Information may also be processed to meet legal obligations. Where a particular use requires consent, that consent must be obtained separately.

4. Sharing information to provide the service

Information strictly necessary to fulfil the service may be shared with the parties whose involvement is essential, including transport providers and financial entities. Data may also be disclosed where required by law.

Your booking information is not made public through this website.

5. Retention and security

Personal information is kept for as long as needed to handle your enquiry or provide the booked service, and for any additional period required by applicable legal obligations.

Oporto Ride takes appropriate measures to protect the confidentiality and integrity of personal data and prevent unauthorised access, loss or alteration. No transmission over an open network can be guaranteed to be completely risk-free.

6. Your data protection rights

Subject to the conditions set out in applicable law, you may request access to and rectification or erasure of your personal data, restriction of processing, data portability, and object to processing. Where processing is based on consent, you may withdraw it without affecting the lawfulness of earlier processing.

To exercise your rights, contact contacto@oportoride.com or write to the address above. You may also lodge a complaint with the Portuguese supervisory authority, CNPD — Comissão Nacional de Proteção de Dados.

7. External websites and website content

Links to external websites, including social media, payment services and the official Online Complaints Book, are subject to those services’ own privacy policies. Please review the relevant policy before providing information on an external website.

The visual, written and technical elements of this website are protected by applicable intellectual property rights. Any use requiring permission should be requested from Oporto Ride.