Booking & Boarding Terms

1. Booking your journey

You can request a reservation through our online booking form, by email at contacto@oportoride.com, or by calling +351 919 255 069. Only adults of legal age may make a reservation.

The person booking is responsible for providing accurate journey information:

Number of passengers and quantity and type of luggage.
Pick-up time and location, destination and flight number and schedule, where applicable.
Any additional requirements, including child seats.

We recommend booking 24 hours in advance to allow us to organise your journey efficiently.

2. Payment and confirmation

Full payment may be made when booking or before boarding. Accepted payment methods are Multibanco, PayPal, MB WAY and cash.

Your reservation is processed and confirmed by email. The driver receives the booking voucher before the agreed pick-up time. Sending an enquiry or requesting a quote does not, by itself, confirm a reservation.

3. Cancellations and booking changes

Reservations cancelled less than 12 hours before the service are subject to a €5 administrative fee.

Report any error in your booking as soon as possible so that we can take the necessary action. Oporto Ride is not responsible for errors arising from incorrect information supplied when booking.

4. Flight and travel schedule changes

Inform us as soon as possible of changes to a flight, train or other transport service that affect your agreed pick-up time.

If schedule changes are not communicated, Oporto Ride cannot guarantee that the driver will remain waiting, and the transfer will not be refunded under these booking conditions.

5. Luggage and special equipment

Each passenger may bring one suitcase measuring up to 90 × 50 × 25 cm and hand luggage. If your luggage exceeds these measurements, tell us when booking.

Golf equipment, skis, surfboards and other special or bulky items must be declared in advance. Undeclared luggage or equipment that interferes with the safe operation of the vehicle may be refused at boarding.

6. Meeting your driver and the agreed route

The driver will meet you at the agreed time and place, holding a sign with your name. The transfer runs directly from the agreed pick-up point to the destination without additional stops. Any changes to the agreed route should be arranged in advance and may affect the price.

7. Animals and passenger behaviour

Animals are accepted when properly prepared for travel. Transport may be refused without a refund if those conditions are not met.

Animal transport possible provided they are housed in the animal transport carrier.

Exclusive transport in an eight-seater vehicle

We reserve the right to refuse boarding to passengers whose behaviour may distract the driver, interfere with driving or pose a threat to the vehicle. In such circumstances, the service will not be refunded.

Smoking is prohibited inside the vehicle.